IP - SME

ConfidentialPune

30+ days ago

Job description

Job Purpose

Fault management for Multivendor Multi-technology IP network
Responsible for quick restoration of P1 / P2 incidents within SLA by applying suitable workarounds / solutions
Ensure timely management escalations for all P1 / Special incidents as per process and provide regular updates

Key Accountabilities / Key Result Areas

Manage, troubleshoot, and restore faults across multi-vendor, multi-technology IP networks

Able to understand the overlying services : Voice, Data, and other services and their architecture

Able to manage ISP and CORE IP network

Comply with internal systems, procedures, and processes

Ensure that the team complies with industry standards and best practices like ISO 20K, ISO 27K

Core Competencies, Knowledge, Experience, Technical / Professional Qualifications

Technical Skill Evolution

Should have 10+ Years of Telecom experience with a minimum 5+ in Incident / Fault Management in IP

Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc. across CISCO, Juniper, NOKIA

Should have strong knowledge of IP Network Architecture with services

Excellent communication and coordination skills; confident and structured when dealing with conflict

Experience in managing major incidents with a good understanding of business and service impact

Demonstrate effective stakeholder engagement

Operational Skill

Able to handle multiple outages at the same time with coordination across relevant stakeholders

Strong interpersonal and verbal communication skills with good written communication

Ability to manage shifts, remain calm under pressure, and apply strong problem-solving techniques

Customer-focused attitude

Able to take responsibility and motivate team members in difficult or stressful situations

Digital DNA

Should identify automation opportunities and implement them

Process Enhancement

Should understand industry standard processes and frameworks like ITIL & ISO

Should be able to improve and implement the current INM (Incident & Network Management) process

Always follow HSW (Health, Safety, and Wellbeing) rules

Professional Qualifications

Candidate must possess an Engineering Bachelor's Degree, Post Graduate Diploma, or Professional Degree in Information Technology or equivalent

Must have a foundation qualification in ITIL V3

Key Performance Indicators

Ability to efficiently and effectively perform the technical requirements with strong troubleshooting, problem-solving, and analytical skills

Ability to prioritize work with a sense of urgency and manage issues / escalations while consistently providing high-quality and standardized professional services

Ability to work independently with significant attention to detail and perform well under pressure

Ability to manage shifts, remain calm under pressure, and demonstrate a strong sense of pride and accountability

Good problem-solving techniques with a strong customer-focused mindset

Skills Required

Fault Management, Ip

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Sme • Pune

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