DC Engineer Specialist

Description

Roles :

• Initially focus on a subset of 1-3 modules identified by SMEs as the most installed components of a Payments project installation.
• Study documentation and validate learnings by shadowing GS the installation, configuration, and customization of said modules.
• Understand re-discovery client questionnaires, and how they intersect with payment modules installation activities.
• Shadow Solutioning Engineers on walkthrough of questionnaires and understand the variations, exceptions, and Standard Operating Procedures (SOPs) that play into configuration and customizations.
• Inherit ownership of installation SOPs and build out missing SOPs or enhance as needed current SOPs.
• Understand the installation and configuration tasks, and the expectations of the client to optimize end-to-end installation times.
• Understand validation and testing required for signoffs on an installation.
• Transition to an ability to complete project installations from beginning to end more independently, and with less daily interaction from GS team members involved in other project installations.
• Logs issues and work with other teams (., Product Development) to troubleshoot potential problems with TSE Solutions.
• Document, report and track metrics that have been set as a standard to gauge velocity of specific installations, as well as highlighting projects that are on-track, ahead or behind schedule.