Technical Writer

Responsibilities :

• Write, publish and maintain high-quality content e.g. documents / manuals, presentations, help center and print publishing content. This includes written documents, help center articles, videos and graphical content (diagrams, flow charts, and logos)
• Manage creation, production, publishing and proof-reading of documents or training content
• Collaborate with internal teams and client stakeholders for in-depth understanding of the documentation requirements
• Thoroughly understand all policies and tools used within the process and translate the requirements clearly into a workflow document / site / presentation
• Create engaging content with use of infographic, flow-charts & gif or videos for ease of understanding
• Participate and contribute to documentation development activities from estimation, planning, scheduling through publishing stages
• Improve the depth and quality of the documentation based on feedback from internal and external customers
• Translate complex product information into simple and easy to understand formats
• Research, organize and write effective instructional text and scripts for audio / video clips
• Keep the supervisor apprised of status and escalate any issues in a proactive manner that affects timeliness or scope of the assigned work
• Identify user needs, use cases and metrics to focus priorities
• Audit existing documentation against current processes and make revisions appropriately

Key skills :