Hyland - Technical Writer II - API Documentation

Role Overview :

The Technical Writer 2 is responsible for designing, authoring, and maintaining high-quality technical documentation for Hylands software solutions.

This role requires hands-on use of the product, close collaboration with engineering and product management teams, and the ability to deliver structured, accurate, and developer-friendly documentation in fast-paced Agile and DevOps environments.

You will leverage DITA, XML / Markdown-based structured authoring, API documentation frameworks, and automation pipelines to create world-class user, developer, and administrator documentation that meets the needs of enterprise customers.

Key Responsibilities :

Documentation Engineering :

• Author, maintain, and optimize structured documentation (DITA / XML, Markdown, reStructuredText).
• Develop documentation for installation, configuration, deployment, integration, and troubleshooting of enterprise-grade software.
• Build and maintain API documentation (REST, SOAP, GraphQL) using tools like Swagger / OpenAPI, Postman, and Redoc.
• Leverage CI / CD pipelines (Jenkins, GitHub Actions, GitLab CI) to integrate documentation builds into release workflows.

Collaboration with Engineering :

Content Development & Delivery :

Tools & Standards :

Qualifications :

Required Technical Skills :

Soft Skills :

(ref : hirist.tech)