Associate Customer Advocate

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We are looking for an Associate Customer Advocate who is passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has a desire to listen to customers' challenges and provide long-term solutions that enable the full power of our platform.

As an Associate Customer Advocate at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. Your role is to engage with our customers to provide effective solutions to solve customer issues that relate to their account, billing, and platform experience. You’ll educate customers about our platform’s capabilities and features, spearheading their engagement, and offering an exceptional experience throughout their journey from on-boarding to scaling. We expect that you’ll have a desire to connect with our customers and exhibit exceptional problem-solving skills. Our Customer Advocate personify DigitalOcean’s empathy for customers, passion for enhancing their experience and relentless pursuit of simplicity at scale. This requires creative problem-solving and curiosity to tackle customer issues related to user experience and billing with knowledge of cloud services. Some, but not all candidates will have experience in technical areas such as Linux, programming, or web development. All candidates will be assessed against their ability to learn quickly and be a self-starter.

What You’ll Do :

• Respond to customer tickets with thoughtful, personalized communication
• Educate customers on platform capabilities and best practices
• Identify recurring challenges and drive solutions that benefit multiple customers
• Create and update knowledge base articles to improve self-service resources
• Collaborate with your team while independently owning customer challenges
• Triage, escalate, and follow up on incidents or customer-impacting events
• Quickly adapt to product, process, and policy changes
• Share best practices and contribute to continuous team improvement

Key Metrics : (optional)

What You’ll Add to DigitalOcean :

Why You’ll Like Working for DigitalOcean

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