Customer Relationship Associate

Job Description :

Location :  Hyderabad

Reporting to :  Owner (Anand Gupta)

Role Overview :

We invite an experienced Senior CRA– Jewellery professional who can build deep trust with elder clients, handle delicate negotiations, and guide the younger sales staff. You will be the warm bridge between our brand and high-value families.

Key Responsibilities :

Personally handle repeat customers and walk-ins needing special attention

Resolve complaints, negotiations, and delicate escalations

Train the team on customer engagement and luxury follow-ups

Host weekly one-on-one coaching and team updates

Maintain brand loyalty through relationship-building

Support performance tracking and incentive design

Requirements :

Female, 45+ years, Hyderabad or Andhra roots

Telugu fluency a must; Hindi / English working knowledge

10–15 years of proven jewelry client relationship experience

Warm, spiritual, dignified in appearance and speech

High emotional intelligence and trustworthiness

Compensation :  Competitive salary + performance incentives, standard leaves & holidays.