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Team Lead

Team Lead

ConfidentialChennai, Salem
30+ days ago
Job description
  • Mapping business requirements, and coordinating, developing, and implementing the process in line with the preset guidelines.
  • Monitoring the overall functioning, identifying improvement areas, and implementing measures to maximize productivity.
  • Preparing and presenting various weekly and monthly reports about process / productivity.
  • Monitoring activities like client follow-ups, service reminders, and handling customer grievances
  • Ensuring and implementing measures to maximize customer satisfaction.
  • Leading, mentoring, and monitoring the performance of team members.
  • Conceptualizing and developing need-based training for developing a multi-skilled workforce within sub-processes for optimum efficiency.
  • Ensuring all data packets are collected from vendors promptly.
  • Verification of all vendor bills.
  • Auditing vendor sites and ensuring all requirements are adhered to.
  • Inspiring continuous improvement in support Management

    • Skills Required

    Team Management, operations coordination , Client Communication, Reporting, Customer Service

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    Team Lead • Chennai, Salem

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