Zehn Solutions - Chief Customer Officer

Chief Customer Officer (CCO)

About the Role :

We are actively seeking a highly experienced and passionate Chief Customer Officer (CCO) to lead our customer service and experience initiatives. This is a critical leadership role responsible for ensuring exceptional customer satisfaction and fostering strong, lasting relationships with our user base. We are a dynamic company, and experience within the gaming industry will be highly preferred.

Location : Nagpur (Strictly Work From Office)

Work Experience : Minimum 8-10 years of relevant experience

Education : Master's Degree (preferred)

Employment Type : Full-time, Immediate Joiner preferred

Salary : Negotiable based on current package

Key Leadership & Team Lead, mentor, and inspire the customer service team to consistently meet and exceed client expectations regarding service quality and responsiveness.

• Provide essential backup support and guidance to the team, ensuring all department goals and KPIs are met efficiently.
• Strategically monitor call, email, and web-based submission volumes; effectively prioritize and distribute workloads to optimize team efficiency and customer response times.
• Implement robust tracking and measurement systems for individual and team performance against short-term daily targets and long-term strategic objectives.
• Cultivate a positive and high-morale environment, providing motivational support to team members to drive productivity and engagement.
• Conduct regular performance reviews, offering constructive coaching and development opportunities to ensure the team operates at the highest levels of performance.
• Engage daily with team leaders to gather updates on call quantity, quality, and overall team performance.

Customer Engagement & Problem Resolution :

Executive Reporting & Collaboration :

Qualifications & Background : Master's Degree in Business Administration, Marketing, Communications, or a related Minimum of 8-10 years of progressive experience in customer service, customer success, or customer experience leadership roles.

Personal Attributes :

(ref : iimjobs.com)