Associate Customer Application Engineer

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

Company Overview

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

Learn more at www.ivalua.com . Follow us on LinkedIn

THE OPPORTUNITY

Context

Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.

Role

Here at Ivalua, we are currently looking for a Associate Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).

What You Will Do With Us

• Manage the customer relationship. Gather business requirements and analyze the impact on the implemented solution.
• Advise Customers on procurement leading practices and configuration management.
• Use Ivalua Buyer technical framework (C# .NET & SQL) to configure and customize Ivalua Buyer solution to meet specific business requirements
• Reverse engineering and debugging to solve project issues throughout all phases of the implementation cycle
• Develop advanced configuration knowledge and show strong technical creativity skills to leverage configuration features in order to limit custom code
• Interact with R&D team for product features
• Manage deliveries and solve technical operational issues
• Contribute to peer code review

YOUR PROFILE

If you have the below experience and strengths this role could be for you :

Skills And Experience

Soft Skills

What Happens Next

If your application fits this specific position's needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin

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Skills Required