Lead Application Engineer

Application Engineer Team Lead

Location : Pune, India

Experience : 8 – 12 years

Domain : Cards & Payments domain is Mandatory

Work Model : 5 days WFO

Key Skills : Java, Spring boot, Microservices, Application Support, Unix / Linux & Team Leading.

Job Role : Application Engineering, Investigation of incidents, change request (Small Enhancement), Application development for performance improvement, Emergency fixes and permanent solution for issues reported

The role expects candidates to

• Review and improve the application availability to customers and reduce downtime.
• Ensure all payment functionalities are as per requirements and proactively find the gap and enhance the platform to function as per commitment to clients
• Work on change requests / small enhancement, testing, support SIT, UAT phase.
• Ensure release implementation and postproduction support
• In case of any emergency issues reports, the candidate is expected to provide his expertise to resolve the issue and provide temporary fix and work on problem ticket / permanent enhancement
• Ensure governance and closure of all application-related issues reported by clients in agreed SLA framework.
• Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in production.
• Work on initiative to improve performance of the platform & critical services and saving on infra utilization, optimization, building automation tools, optimization of microservices & their performance.
• Create documentation of processes and change / create SOP.

Roles and responsibilities details

Participate in the handling of incidents with the aim of their resolution

Participate in respecting commitments / SLA's

Participate in RUN team support

Ensure the supervision of consultants on site with the aim of satisfying the Client