Manager, Renewals

Job description

What You Will Be Doing

• Hire, onboard and develop a team of engaged and high performing renewals professionals through thoughtful enablement, performance coaching and career development planning
• Execute a 180 day renewal process for your team in collaboration with internal stakeholders that provides an excellent customer experience while also maximizing contract value to achieve or exceed renewal targets
• Implement renewal forecasting cadence within your team and regularly deliver an accurate renewal forecast summary to Renewals leadership
• Effectively lead team to exceed quarterly and annual bookings plan while also exceeding forecasted GRR & NRR and manage budgeted Churn forecast.
• Ensure the team has the necessary ongoing enablement in relevant areas including : product, pricing, opportunity management, data quality / accuracy, quoting and forecasting
• Support your direct reports by joining customer meetings, internal account team meetings, and escalating issues as necessary internally
• Take a lead role in collaborating with internal teams (Deal Strategy, Finance, Customer Success, Sales, etc...) to develop playbooks for common renewal scenarios
• Develop trusted relationships with Sales and CS leadership through regular stakeholder engagement and proactive collaboration

We're Looking For Someone With

Skills Required

Excel, Cpq, Analytical Skills, Customer Success