Renewals Manager

We are seeking a professional from the General Insurance (GI) industry with a minimum of 3 years of relevant experience to support customer retention initiatives through strategic planning and analysis. The ideal candidate will play a key role in improving retention metrics and enhancing the customer journey.

Responsibilities :

• Support retention through effective business strategy and data-driven analysis.
• Benchmark industry retention conversion rates, processes, and online platforms by gathering information from internal and external sources.
• Interact with business and retention teams to identify opportunities and drive retention performance.
• Strengthen existing retention processes and design new, improved ones for greater efficiency and customer impact.
• Coordinate with cross-functional stakeholders to develop seamless interfaces across all customer touchpoints, ensuring a smooth and efficient renewal journey.
• Continuously improve the end-to-end customer journey to boost engagement and retention.
• Design and implement Rewards & Recognition (R&R) programs to motivate internal teams and enhance performance.
• Contribute to any other activities related to retention products and strategies.

Qualifications :

Skills Required

Business Analysis, customer journey mapping , Process Improvement