Key Responsibilities :
- Handle customer technical issues and build up working relationships at all levels.
- Coordinate with the sales team to ensure seamless support and service to the customer.
- Deliver solutions to resolve technical issues and escalate to the appropriate level if necessary.
- Negotiate and close technical specifications with customers.
- Manage Gorilla Glass businesses.
- Provide technical training to Finishers and TPMs.
- Develop knowledge of material, process, and / or equipment in focused areas of manufacturing or engineering.
- Problem solving and process improvement using structured problem-solving methods.
- Provide disciplined project leadership across multiple stages of innovation for new product, process, cost reduction, and capacity improvement initiatives.
- Manage project resources to achieve project deliverables and timeline.
Travel Requirements :
50% travel (including international). Travel to team members to drive work streams and customers for direct interface.Experiences / Education - Required :
Bachelor's degree in a technical field (Engineering degrees preferred).5+ years of working experience in Mobile Consumer Electronics, IT industry, cover glass finishing, LCD, or Touch Panel businesses.2-3 years of experience in account management, applications engineering, or engineering role closely supporting customers or new product development.Direct experience in taking early-stage products through qualification and design-in process.Required Skills :
Dare to face challengesSelf-motivated, particularly under pressureFluent in reading, writing, and speaking English (Chinese capability is nice to have)Good communication and negotiation skillsProblem-solving skillsAnalytical skillsAbility to effectively organize, participate in, and lead cross-functional and diverse teamsAbility to gain trust and cooperation from a diverse set of internal colleagues and external customersStrong planning, documentation, and process proclivityComfortable in a changing work environmentTeam player with a collaborative mindsetSoft Skills :
Experience working with international teams - sensitive to cultural differences amongst customers and team membersEstablish direction and create commitment - involves others to gain commitment to the overall business directionAbility to build and maintain effective relationships with internal cross-functional teams and customers.Skills Required
Problem-solving, Analytical Thinking, Communication Skills, Negotiation Skills