This is a remote position.
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telecaller job involves making outbound calls to potential or existing customers to promote products / services, generate leads, and handle inbound calls to answer inquiries and resolve issues. Key responsibilities include maintaining customer records, following up with leads, and achieving sales targets. Success in the role requires excellent communication, listening, and persuasive skills, along with good organizational and problem-solving abilities.
Key responsibilitiesCustomer interaction : Making outbound calls to prospective or existing customers, and handling inbound calls to assist with inquiries. Sales and lead generation : Promoting products or services, generating sales leads, and persuading customers to make a purchase or schedule an appointment. Information and support : Providing detailed information about products or services, resolving customer issues, and addressing complaints. Record keeping : Maintaining accurate and detailed records of all customer interactions, conversations, and sales leads. Follow-up : Following up with leads and existing customers to build relationships and ensure satisfaction. Documentation : Creating and maintaining necessary paperwork or documentation based on telecalling conversations. Required skills and qualificationsCommunication : Exceptional oral communication and listening skills are essential. Persuasion : A persuasive and confident approach is necessary for sales-oriented roles. Problem-solving : The ability to effectively handle and resolve customer issues and complaints. Organization : Strong organizational and time management skills are needed to handle multiple tasks and maintain records. Education : A high school diploma or equivalent is typically required. Experience : Previous experience in telemarketing or a similar sales role can be an advantage. Technical proficiency : Ability to use and update customer databases and other relevant software.
Skills Required
Lead Generation, Persuasion, Sales, Organization, Problem-solving, Telemarketing, Communication
Telecaller • Delhi, India