[08 / 10 / 2025] Retail Operations Manager

We are HASBRO Clothing Pvt Ltd, we own the Menswear Apparel brand BASICS. We have 100 + Exclusive outlets ,900 + Large format stores and 200 + Multi Brand stores throughout India.

We are currently in look for Retail Operations Manager for our Exclusive Outlet Division, the ideal candidate will be based in our Head Office located in Maduravoyal, Chennai.

Job Responsibilities :

Develop and drive the revenue generation for the retail practice through both primary and secondary sales.

Provide directions to team members on analyzing business trends, competitor activity and industry issues, to understand the impact on sales opportunities.

Deciding weekly promotion plans, coordinating it with marketing, operation and Visual Merchandising Team for successful implementation

Maximize retail sales and operating profit by exceeding customer expectations and delivering store standards in all aspects of retail.

Overseeing implementation of company policy and procedure in stores

Monitoring Bills, Walk-Ins, Average Bill Value, Category Penetration / Brand Penetration, % of Loyalty Billing, Monitoring Up Selling & Cross Selling.

Studying the local competition by comparing offers, prices, range, media presence and product availability and developing the strategy for the same to make Win-win-situation.

Ensure all store sales; promotions are planned effectively, executed.

Daily review on all aspects of Sales performance, Stock positions, Special events & promotions

Working with VM and the marketing team in theme identification and implementation of the same for the season.

Responsible for overseeing the daily work of subordinate employees, ensuring that customers have a pleasant shopping experience and completing many other duties necessary to run the store in an effective and efficient manner.

Maintain the overall quality and day-to-day operations of the establishment.

Need to promote and drive store KPI’s to achieve targets set.

Develop a strong understanding of business model, Client and Customer details and expectations, and the specific details of the set work processes.

Direct and manage overall performance and execution of set work in all the regions including billing, and ensure Client and Customer expectations are being met.

Partner with team to achieve and maintain merchandising excellence, discuss schedules and changes, meet goals and expectations, and build an effective working relationship.

Report and discuss observations, issues, and business solutions with Management.

Reports : Analyze market trend of competitors and suggest areas of improvement. Provides business planning in budgeting, forecasting and identify opportunities and provide feedback to the Management.