Cluster Manager – Operations

Role Overview

This role is with Worko.ai’s client, is a quick service app,that provides on-demand home services

We are looking for a dynamic and execution-focused Cluster Manager – Operations to lead and manage operations in a specific region.

Key Responsibilities

Own the operational metrics and service delivery standards across a defined cluster.

Lead and manage Team Lead Operations to ensure smooth daily operations.

Ensure consistent 10-minute service delivery by optimizing routing, task allocation, and resource availability.

Monitor performance of service partners and professionals; implement coaching, training, and corrective actions where needed.

Manage on-ground escalations and ensure timely resolution of customer issues.

Drive operational efficiency through process improvements, cost control, and workforce planning.

Continuously evaluate existing operational processes and workflows for inefficiencies or areas of improvement.

Take initiative and proactive steps to improve service quality.

Requirements

Experience more than 1 year