Client Services Associate

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.Core ResponsibilitiesLead Handling (Daily Priority)Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.Use pre-approved messaging templates and personalize where needed.Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.Lead Qualification & TaggingClassify each lead based on interest : Courses, Spells, Products, or Consultations.Use internal CRM or tracking system (e.g. spreadsheet / Notion / WhatsApp tags) to log details : Name, Interest, Budget, Timeline, Follow-up Date.Disqualify politely if a lead is clearly misaligned.Conversion StrategyShare the right offering link / post / resource based on their expressed need.Suggest the best-fit product or session if the client seems confused.Upsell or cross-sell where meaningful.Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.Customer OnboardingFor every successful conversion, guide the client clearly through :