International Technical / Telecom Voice Process

We are seeking dynamic individuals for the International Technical / Telecom Voice Process role at KVC Consultants Ltd. In this position, you will be responsible for providing comprehensive technical support and resolving telecom-related issues for our international customers over the phone, ensuring a professional and efficient experience.

Roles and Responsibilities :

• Handle inbound and outbound calls from international customers regarding technical and telecom-related inquiries.
• Diagnose and troubleshoot a wide range of technical issues related to telecommunication services, hardware, and software.
• Provide accurate and comprehensive solutions, guiding customers through steps to resolve their problems.
• Explain complex technical concepts clearly and understandably to non-technical users.
• Maintain detailed and accurate records of all customer interactions, technical issues, and resolutions in the system.
• Adhere to company policies, procedures, and quality standards for all voice interactions.
• Escalate complex or unresolved technical / telecom issues to higher-tier support teams when necessary, ensuring proper follow-up.
• Stay updated on product knowledge, service changes, and new offerings within the technical and telecom domain.

Skills Requirement :

QUALIFICATION :

Skills Required

Outbound Calls, Telecom Domain, Communication Skills, International Communication, Listening Skills