Technical Account Manager - Indonesia

About Locus

Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestle, and Siam Makro.

The platform unifies orders, capacity, and carrier networks into one living plan, aligning planning, execution, and settlement so promises become proof. AI co-pilots with guardrails surface risk early and recommend the next best move to protect SLAs and reduce empty miles.

In 2025, Locus joined the Ingka Group (IKEA Retail) family, marking a major milestone in our journey. Backed by the scale and strength of IKEA, we continue to operate independently while accelerating our mission to make global supply chains faster, smarter, and more sustainable.

Our Journey and Impact

Since 2015, Locus has been on a mission to make logistics decision-making intelligent, sustainable, and real-world ready. Our platform has powered billions of deliveries across 30 + countries for global enterprises, driving measurable impact in cost savings, carbon reduction, and SLA performance. With the strength of the IKEA ecosystem behind us, we're scaling that impact even further.

Our Global Footprint

Headquartered in Bangalore, with teams across the U.S., U.K., UAE, and Southeast Asia, Locus brings together 170 + engineers, designers, and problem-solvers united by a single goal : to reinvent how the world moves goods.

Traits We Value

We look for people who are :

Global in mindset : curious about diverse markets and ideas.

Unrelenting in drive : energized by complex challenges.

Intelligent in approach : analytical, creative, and thoughtful.

Dynamic in execution : adaptive and decisive in fast-moving contexts.

Exact in craft : detail-oriented and committed to excellence.

Locus is seeking a Technical Account Manager who will be responsible for working with and supporting the customer to derive Operational Value and Success from the Locus solutions. Responsibilities will include primary responsibility, post initial Go Live, for the Day to Day Functional, Operational and Usability enablement for Customers. The individual will work as part of the Customer Success team to deliver logistics, solution-oriented services to Fortune 1000 clients. Based upon experience, specific responsibilities may include

Accountable for operational customer success, including establishing Value Achievement and Measurement against the Customer's Goals & Objectives, ensuring proper usage of the Locus solutions, enhancing the customer experience and ensuring satisfaction

Ensure onboarding, adoption and expansion of the solution for customers during operations. Conduct workshops / trainings to help customers increase adoption.

Responsible for Locus production support and enhancement activities and a liaison with business process owners to validate requirements for changes to processes and recommend best practices

A functional subject matter expert of the Locus Supply Chain platform and solutions including Logistics and Transportation solutioning such as Last Mile Routing, Field Service Dispatching, and Dynamic Route Planning / Optimization

Identify issue pattern and work with product management and engineering team for system resolution

Customer advocate within Locus for issue resolution / functionality & feature prioritization

Support COE development initiatives, which includes knowledge management, point of view development, services standardization, etc.

Identify Training, Services, Cross-sell and Up-sell opportunities, and work with the CSMs for engagement

Collaborate with other functional and technical teams on business needs, information, applications, and long term plans while helping to ensure integration with strategic plans.

Manage business process mapping, process re-engineering and gap analysis. Recommend opportunities for streamlining, consolidating and optimizing processes.

Provide application expertise and support strategic initiatives aimed at enhancing productivity, and delivering process efficiencies.

Recommending road maps to close performance gaps and developing high level implementation plans

Estimate time / cost / quality for changes requested by customers and execute the change requests on approvals

Create and track ROI and value propositions for the customers, for continued renewals and business growth

Requirements

3-5 years' consulting experience in Supply Chain, Logistics and / or Transportation Management solutions required and experience in systems applications consulting, either internally or via an IT organization or externally with a consulting firm or software provider.

5+ years of experience implementing Saas based solutions

Hands on experience in configuring, testing and implementing Supply Chain, Logistics and / or Transportation Management solutions required

Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits.

Strong customer facing skills, ability to influence and motivate internal / externals teams and vendor partners.

Exceptional client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful Go-live.

Deep understanding of Supply Chain, Logistics and / or Transportation Management related processes

Life at Locus

Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization.

Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.

Skills Required

Knowledge Transfer, Client Management