Technical Account Manager
100MSBengaluru, Karnātaka, India, 5600231 day ago
Job descriptionCollaborate with the sales , customer success , and engineering teams to understand user needs and translate them into effective AI prompts and workflows. Design and iterate on prompt templates for different customer use cases to improve accuracy, tone, and reliability of AI responses. Analyse AI performance, identify gaps, and fine-tune prompts or input structures to deliver better results. Maintain and update internal prompt libraries and AI agent configurations . Partner with the engineering team to test AI features, debug prompt issues, and provide structured feedback for model improvement. Work with Ops teams to ensure customer-facing AI agents behave consistently and deliver high-quality responses. Create internal documentation and training resources to help other teams use and improve prompts effectively. 28 years of experience in technical, customer engineering, or AI-related roles. Strong curiosity about AI, LLMs , and how prompt design affects AI performance . Excellent written communication and analytical thinking. Technical background with the ability to test, debug, and interpret API or SDK outputs. Highly organized, detail-oriented, and comfortable managing multiple priorities. Experience collaborating across cross-functional teams (engineering, product, and customer success). Bonus : prior experience working with OpenAI, Anthropic, LangChain, or RAG-based systems . Youll be part of a small, fast-growing, engineering-first startup shaping the future of AI + video collaboration. Work alongside engineers whove built large-scale video and AI systems at Facebook and Hotstar. Freedom to experiment, learn, and lead AI innovation within the team. Solve real-world problems at the intersection of real-time communication and AI at scale. At 100ms, we place a strong emphasis on in-office presence to promote collaboration and strengthen company culture. Under the current policy, employees are expected to work from the office at least three days a weekTuesday, Wednesday, and Fridayas an essential part of their role.
Technical Account Manager
100ms is building a Platform-as-a-Service for developers integrating video-conferencing experiences into their apps. Our SDKs enable developers to add gold-standard audio-video quality conferencing with much faster shipping times.
Were now expanding our capabilities with AI to enhance developer and customer experience and were looking for aTechnical Account Manager to help design, refine, and optimize AI interactions that power our support and product workflows.
We are a team uniquely placed to work on this problem. We have built world-record scale live video infrastructure powering billions of live video minutes in a day. Our hybrid team includes engineers whove built large-scale systems at Facebook and Hotstar.
Technical capabilities required
- Must have strong knowledge of APIs and tools like Postman for testing and debugging.
- Basic coding knowledge in Python , JavaScript , or Java .
- Hands-on experience with prompt engineering writing, testing, and optimizing prompts for AI tools (like GPT or Claude).
- Understanding of how AI models , SDKs , and integrations work in production.
- Good to have experience in data visualization tools like Amplitude or Grafana .
- Excellent debugging, analytical, and documentation skills.
- Familiarity with LLM behavior , prompt chaining , and evaluating AI output quality is a big plus.
What Would You Do :
Who Should Apply :
Why 100ms
Additional Information
15,00,000 - 40,00,000 a year
Compensation details : 1500000-4000000 Yearly Salary
PIe085dcaf04d7-30511-38971021
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Technical Account Manager • Bengaluru, Karnātaka, India, 560023
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