Bank of india (inbound Process) || Customer Service

Key Responsibilities :

• Outbound Calling : Reach out to customers (existing or new) to inform them about relevant banking products—such as loans, credit cards, insurance, or investment options.
• Needs Assessment : Identify customer needs through effective questioning and position appropriate offerings.
• Product Promotion : Clearly explain benefits, features, and suitability of products and services.
• Targets & KPIs : Meet or exceed sales conversion targets, call quotas, and performance metrics.
• CRM Management : Log all customer interactions accurately in the CRM system.
• Customer Follow-Up : Maintain follow-up calls or callbacks, nurturing leads and ensuring conversion.
• Compliance : Adhere to internal scripts, regulatory guidelines, and ethical selling practices.

Qualifications & Skills :

Skills Required

Outbound Calling, needs assessment , Problem Solving