Senior Associate – Banking Process (for experienced hires)

Job Title : Customer Service Associate – Banking Process (BPO)

Job Location : Thane , Malad

Process : Banking Services

Job Description :

We are hiring enthusiastic and customer-focused professionals for the Banking Process As a Customer Service Associate, you will be responsible for assisting clients with their banking queries, transactions, and financial service requests while ensuring high-quality customer experience.

Key Responsibilities :

• Handle inbound and outbound calls / emails / chats related to banking services.
• Assist customers with queries regarding savings accounts, credit cards, loans, and online banking.
• Provide accurate information while ensuring compliance with banking policies.
• Resolve customer issues effectively within defined turnaround times.
• Escalate complex cases to the appropriate department when required.
• Maintain data confidentiality and follow all regulatory & company guidelines.
• Achieve defined performance metrics including customer satisfaction and quality standards.

Requirements :

Benefits :

Education

Bachelor of Commerce (B.Com)

Skills Required

Customer Executive, Banking Process, International Bpo, Inbound Process