Lead Analyst - Freight Audit

Roles & Responsibilities

Demonstrate proficiency in managing end-to-end processes including supplier inquiries, freight invoice handling, freight audit, and dispute resolution.

Lead and inspire a team of 5+ FTEs, driving performance, accountability, and a culture of continuous improvement.

Successfully execute and oversee transitions of freight shared services across global regions, with a strategic emphasis on North America and Latin America.

Independently manage relationships with internal stakeholders, external suppliers, and customers, ensuring consistent alignment and responsiveness across all interactions.

Uphold high standards in both verbal and written communication, ensuring clarity, professionalism, and influence in cross-functional environments.

Maintain a deep understanding of Freight / Logistics Business SLAs, KPIs and audit metrics; ensure all processes meet or exceed compliance and service benchmarks

Develop and maintain dashboards and reporting tools to track freight spend, audit accuracy, and operational efficiency; provide actionable insights to support strategic decisions

Qualification :

9 to 17 years of professional experience in Freight Shared Services, including Freight Audit, Freight Payment, SAP Transport Management, and logistics.

Proven leadership experience managing teams of at least 5 team members.

Successful implementation of transitions across global regions, with a strong focus on North America and Latin America in Freight shared services domains.

Strong stakeholder management skills with the ability to independently handle internal stakeholders, external suppliers, and customers.

Exceptional communication skills, both oral and written, with no compromise on clarity and professionalism.

In-depth knowledge of Freight / Logistic SLAs, KPIs, and key performance metrics.

Proficiency in SAP-ERP systems is a must.

Ability to build and maintain dashboards and reporting tools for analytics and strategic decision-making.

Educational qualifications : B. Com / MBA / M. Com Graduate.

Flexible for any shift