Senior Software Developer - ServiceNow [T500-13078]

Position : Senior ServiceNow Developer

Location : Hyderabad, India

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology, and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Position Summary :

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.

The ServiceNow Senior Developer is responsible for the design, development, and implementation of complex ServiceNow solutions. This includes working with business stakeholders to understand their needs and to develop solutions that meet those needs. The ServiceNow Developer will also be responsible for maintaining and enhancing existing ServiceNow applications, as well as troubleshooting and resolving any issues that arise.

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Key Responsibilities :

Design, architect, develop, and implement complex ServiceNow solutions.

Work with business stakeholders to understand their needs and develop solutions that meet those needs.

Maintain and enhance existing ServiceNow applications.

Troubleshoot and resolve ServiceNow issues.

Stay up to date on the latest ServiceNow features and functionality.

Mentor and train junior ServiceNow developers.

Contribute to the development and implementation of ServiceNow development standard and best practices.

Working with a team of business analysts to identify and document business processes that can be automated using ServiceNow.

Working with a team of IT Operations engineers to integrate ServiceNow with other IT systems, such as monitoring and ticketing systems.

Working with a user experience mindset to develop and deploy solutions for customers.

Participating in agile planning ceremonies to help define and prioritize ServiceNow work for the upcoming sprint.

Developing and testing ServiceNow solutions in accordance with the Agile methodology.

Deploying and supporting ServiceNow solutions in a production environment.

Monitoring ServiceNow performance and troubleshooting any issues that arise.

Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions.

Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.

Mentor and train junior ServiceNow developers.

Qualifications & Experience :

Degree in Computer Science, Information Systems, related field, or equivalent work experience

5+ years of experience in ServiceNow development and implementation.

ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus

Experience with some of the following ServiceNow modules :

Service Portal

HR Service Delivery (HRSD)

ServiceNow Workspaces

IT Service Management (ITSM)I

IT Operations Management (ITOM)

IT Asset Management (ITAM)

Strategic Portfolio Management (SPM)

Governance, Risk and Compliance (GRC)

Experience with ServiceNow Flow Designer and Service Catalog

Experience with Agile development methodologies

Excellent problem-solving and analytical skills

Strong communication and teamwork skills

Experience with ServiceNow integrations

Experience with ServiceNow reporting and analytics

Experience with ServiceNow scripting languages

Experience with ServiceNow performance tuning and optimization

Experience with ServiceNow family release upgrade

Experience with ServiceNow CSDM framework

Experience with ServiceNow security and compliance

Experience with ServiceNow Workspace development a plus

Experience delivering technology within a life science setting a plus