Aviso - Customer Success Role - SME

Aviso AI is an integrated revenue platform that helps modern sales organizations and revenue teams close more deals, drive revenue growth, and mitigate risk through patented AI guidance. As the industry leader in AI-based revenue operations solutions, Aviso AI offers the most comprehensive set of intelligent tools and solutions for sales, marketing, and customer success teams that uncover hidden revenue opportunities across the customer lifecycle.

The Aviso AI platform spans six core pillars :

Predictive Forecasting

Deal Intelligence

Activity & Relationship Intelligence

Conversational Intelligence

GTM and Customer Collaboration

CRM Automation

Companies like Honeywell, Dell, LaunchDarkly, Elastic, RingCentral, Microsoft GitHub, and FireEye have achieved measurable results with Aviso, such as an average 20% increase in deal win rates. Find your Revenue True North with Aviso AI.

Position are seeking an experienced Customer Success professional to join our team and play a pivotal role in aligning our product development with the evolving needs of customer success functions.

This role involves partnering with our Product team to validate and refine solutions, ensuring they solve real-world challenges in customer success, drive adoption, and deliver measurable business impact.

The ideal candidate has a strong background in Customer Success strategy and execution, hands-on experience with leading CS platforms such as Gainsight, Totango, or ChurnZero, and a proven ability to collaborate cross-functionally to shape scalable, customer-centric solutions.

Key Collaborate with the Product team to validate features and enhancements from a Customer Success perspective.

• Provide structured feedback to influence product roadmaps and ensure alignment with CS best practices.
• Regularly assess product fit for CS workflows (onboarding, adoption, renewals, expansion), identifying gaps and opportunities for Act as the bridge between Product, Customer Success, and Sales to ensure product features support customer retention, renewals, and growth objectives.
• Contribute to customer-centric go-to-market strategies.
• Analyze customer feedback, market trends, and CS operations challenges to keep our solutions Identify and implement solutions that streamline customer onboarding, health monitoring, and success planning.
• Ensure product integrations with CS tools are optimized to reduce friction for success managers and customers alike.
• Collaborate with internal teams to address operational bottlenecks that impact adoption and retention.

Data and Partner with analytics to develop and track customer health, adoption, and retention metrics enabled by product features.

(ref : iimjobs.com)