Customer Success Manager

About us :

We are a 9+ year-old IT Consulting & Services firm specializing in Digital Transformation, serving predominantly US-based clients.

Current Size :

680+ associates across Pune, Bhopal, Hyderabad, with a growing US presence

Growth Trajectory :

40%+ CAGR, targeting 1,500 associates in the next 4 years

Structure :

Matrix organization spanning Sales, CSM, Delivery, and Practices

Culture :

Distinguished by industry-leading practices such as continuous performance management (no bell curve), ESOP-based wealth creation, and strong employee engagement

Leadership :

A senior leadership team with 20+ years of experience each from global IT services firms

Future Aspiration :

Scale globally, strengthen our employer brand, become investor-ready, and ultimately aspire to ring the bell

Requirement :

Played the role of CSM, Account Manager, Client Partner for a $ 10M + Client / Channel

Extensive experience in Software Consulting and Services. Should understand technology, solutioning and delivery. Should have experience managing and cross selling Cloud native application development, cloud migration, modernisation, Quality Assurance, Data engineering, IT IS and AI. Please see our services at https : / / newvision-software.com / #our-services

Preferable if hands on Software engineering experience in earlier 1-4 years will be a plus

Onsite experience in US or Europe for at least 2 years in the role of CSM

Should have experience of managing RFP cycle including solutioning, commercials, client presentations, negotiations and closure

This role requires working from office for all 5 days per week

This role does not involve license sale, license renewals or product sale.

Responsibilities : Area

KRA

Growth

Own revenue targets for your accounts, increase walletshare

Deliver margin targets

Create and manage pipeline in CRM

Work with the practices to ensure fulfilment of roles

Relationship Management

Maintain Client Relationship at CXO and next levels

Manage Governance through QBR, MBR and regular meetings

Own CSAT score

Walk the floor of client’s India offices

Account Management

Create Account Plan

Maintain Account Contacts

Opportunity Updates

Manage Resource / Revenue Forecast

Thought Leadership

Understand the Clients strategic direction

Leverage organization thought leaders to position transformation, trends and gain Mindshare