Service Desk Engineer

Hi,

Please go through the JD & please let me know if anyone interested, please do visit our website ( & Job timing are 1 : 30 pm to 11 pm. Also fill pre-interview form.

Job Description :

Install, maintain, set up, troubleshoot, and configure PCs, laptops, and networked printers,

including Zebra printers, barcode scanners, and other peripherals.

Perform system administration for all PCs, laptops, scanners, and other networked devices, as

assigned.

Manage service desk tickets on time using the JIRA system.

Open / Close and update incident history via JIRA Service Desk, or other Helpdesk applications,

as assigned.

Backup / Restore user profiles and data in compliance with assigned procedures.

Document, maintain, upgrade, or replace hardware and software.

Adhere to naming standards and labeling of all assets.

Adhere to end-user ITSM support standards and procedures to ensure priorities and goals are met.

Respond to end users’ issues via phone, email, and computer chat

Run diagnostics, install, make changes, and repair computer hardware, printer, network devices,

and software to resolve end-user-reported issues.

Follow up with end-users to ensure problems are resolved.

Qualifications

Bachelor's or Graduate's Degree in computer engineering, computer science, engineering, or information systems –

Basic understanding of networking, troubleshooting skills, Microsoft Office suite, Windows 7, 10 & 11, and Antivirus software. –

Ability to think logically and to analyze, troubleshoot issues, and implement appropriate corrective action.

Ability to plan, organize, and coordinate work assignments. –

Ability to work well independently and in a team environment. –

Ability to interact positively with internal and external customers. –

Excellent English oral communication skills, as well as using correct grammar, spelling, punctuation, and required formats. –

Ability to multi-task. - IT certifications are a plus - 2-4 years of experience working in a help desk environment –