Client Site Services Engineer

We are seeking a proactive Client Site Services Engineer to provide first-level technical support in a call center environment. The ideal candidate will have at least 3 years of experience in end-user support, and will be responsible for diagnosing and resolving hardware and software issues, ensuring all client issues are properly documented, and acting as remote hands for the engineering team.

Roles and Responsibilities

• Problem Resolution : Identify, diagnose, and resolve first-level problems for end-users regarding workstations, laptops, software, hardware, and network connectivity.
• Technical Support : Provide one-on-one problem resolution for PC client software and connectivity. You'll also diagnose and resolve network or local printer problems, PC hardware issues, and basic server, e-mail, and Internet access problems.
• Documentation : Ensure all client issues and resolutions are properly documented in the defined ticketing system.
• Hardware & Software Management : Set up and assist in configuring end-user PC desktop hardware, software, and peripherals. You will also perform minor desktop hardware repair and coordinate timely repairs with third-party vendors.
• Collaboration : Act as remote hands for engineering staff and assist Network Technicians in creating FAQs (Frequently Asked Questions) and knowledgebase articles.

Skills Required

Skills Required

Microsoft Applications, Problem resolution, Technical Support, Documentation, Software Management