Assistant Manager - I2C

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Manager - Invoice to Cash (Collections and Customer master Data)

In this role you have Order to Cash and Consumer Packaged Goods experience. You are managing a team of analysts, demonstrating ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to assist analysts perform efficient and accurate post audits of closed and written off deductions, identifying opportunities for recovery of invalid deductions, which will contribute to the organization's revenue growth. You will be responsible for overseeing your team%27s daily activities and providing guidance to ensure efficient and accurate deduction resolution. Additionally, you will support the senior leadership team with client presentations and provide input on how to expand our scope

Responsibilities

Strategy & Policy Management

• .Need to lead all the activities related to Cash and Collections domain.
• .Balance Cash related to collections and dispute management, implement & enforce to strategy.
• . Analyze the customer accounts and do reconciliation as per requirement
• .Interaction with end customers via Calls and Emails for collecting past due amount.
• .Meeting collections numbers / targets (monthly / quarterly / yearly)
• .Define, develop, and establish strategy and policies for AR and Cash Application operations.
• .Oversee the implementation of AR and Cash Application strategies across teams and systems, ensuring alignment with business goals and contractual obligations.
• .Maintain and publish AR and Cash Application strategy documentation within the Policy and Procedures Manual, as of the Master Services Agreement.
• .Develop, review, and distribute internal control policies to ensure robust financial governance and risk mitigation.
• .Supervise current positions by performing sounding activities related to outstanding debt
• .Supervise past due performance evaluating risk of each assignment and for annual / semi-annual review and renewal process undertaken by Risk Department
• .Works closely with Cash Application team to ensure accurate matching of payments
• .Receives requirements to perform changes to the customer database.
• . Follows up with customers, requests for payments and investigates the reasons for non-payments.
• .Collection of customer invoices and unauthorized deductions, maintenance of accounts receivables, reviewing and recommending block of account, supervising customer payment trends and partner concern of payment problems / issues.

Process Improvement & Compliance

Communication & Governance

Escalation & Leadership

Customer Master Data - 1 FTE

Leadership & Team Management

Master Data Creation & Maintenance

Mass Updates & White Glove Services

Project-Based Hierarchy Realignments (M&A)

Hierarchy & Accountability Management

Audit, Control & Compliance

Customer Order Support

Reporting & Metrics

Data Quality Management

Supply Chain :

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications / Skills

Attitude and Aptitude :

Why join Genpact

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.