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CMDB - Assistant Manager
ConfidentialGurgaon / Gurugram17 days ago
Job descriptionExperience with Asset and Configuration Management Processes involving both in-house and externally supported applications. Experience in working within an established CMDB, including creating and maintaining records, relationships, services, and processes. Understanding of ServiceNow CDSM data models. Excellent working knowledge of IT Operations and support organizations is an advantage. Ability to articulate processes and drive consistent process improvements that aid End Users. Preference for candidates with experience in Service Management principles. Knowledge of Configuration Management and its role in the IT Services life cycle. Strong organizational skills, including effective scheduling, prioritization, and time management. Able to meet tight deadlines and demonstrate a 'can-do' attitude. Effective communication skills for both conveying processes and understanding customer needs. Proven track record of delivering consistently first-class customer service (internally and / or externally). Ability to build effective working relationships (internally / externally), establishing credibility among a wide and demanding client group. Comfortable taking ownership of work, identifying the need for action (using initiative) while working effectively within a team. Intermediate working knowledge of Microsoft Office programs, MS Teams, and Power BI (or equivalent). Basic knowledge of MS Azure or AWS Cloud solutions. Resilient and adaptable style, with a proven ability to remain calm in demanding circumstances and adjust comfortably to changing conditions and priorities. Excellent attention to detail, with a meticulous eye for identifying inconsistencies / inaccuracies. Demonstrable ability to interpret and manipulate data clearly and accurately, with the ability to extract and articulate key points.
Essential Responsibilities :
- Review and process CMDB requests submitted through the Service Catalog.
- Provide ad-hoc and scheduled data extracts to the customer base.
- Primary responsibility for level one customer communication.
- Build new and improve existing operational processes, identified from feedback from customers and upper management.
- Work with other Configuration Management team members to satisfy key stakeholders' requirements.
- Assist in documenting Service Asset and Configuration processes and procedural documentation.
- Provide holiday cover for the Configuration Management Team as required.
- You will report to the Configuration Team Manager.
Required Skills and Abilities :
Desired Skills and Abilities :
Skills Required
Servicenow, Configuration Management, It Support, Aws Cloud, Azure, It Operations, Service Catalog
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Assistant Manager • Gurgaon / Gurugram
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