Sales Manager Supply and Apply Operations
Scratchgard TechnologiesKolkata, IN13 hours ago
Job descriptionOversee supply and application of PPF at authorised showrooms. Manage the scheduling, dispatch, and performance of applicator teams. Ensure installation quality, turnaround time, and customer satisfaction benchmarks are met. Track dealer inquiries, orders, and complaints through the CRM system. Monitor inventory, consumption, and logistics for smooth national operations. Prepare regular MIS reports on sales, coverage, and service performance. Ensure adherence to customer policies and Scratchgard operational standards. Conduct periodic audits of installation quality and dealer readiness. Drive process consistency across regions through training and SOP implementation. Graduate / MBA preferred. 5–10 years of experience in automotive operations, aftersales, or accessory management. Strong understanding of dealer operations, field service coordination, and CRM tools. Excellent communication, negotiation, and relationship management skills. Willingness to travel extensively across India. Opportunity to lead a nationwide OEM-backed initiative. Exposure to high-growth automotive protection and detailing ecosystem. Attractive remuneration with performance-based incentives.
About the Role :
We are seeking an experienced and driven Manager – PPF Supply & Apply Operations to lead the nationwide rollout and management of Paint Protection Film (PPF) programs across Nationwide Showrooms.
This role combines operations, sales enablement, and customer service leadership , ensuring seamless coordination between Tata dealerships, the Scratchgard operations network, and our national team of certified applicators.
Key Responsibilities :
1. Dealer Engagement & Onboarding
- Drive adoption of Genuine PPF across Motor showrooms nationwide.
- Conduct product presentations, training sessions, and dealer meetings to increase PPF awareness and sales.
- Work closely with regional Tata Motors teams to support accessory sales targets.
2. Operations Management
3. Business & CRM Management
4. Quality & Process Compliance
Candidate Profile :
What We Offer :
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Operation Manager • Kolkata, IN
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