Job description
Job Title : Operations / Marketplace Executive
Company : Capes India – A D2C E-commerce Brand
Location : Goregaon East, Near Oberoi Mall, Mumbai
Type : Full-Time, In-Office
Reporting To : Co-Founder
Role Overview :
As an Operations / Marketplace Executive, you will manage the daily operations of our e-commerce business across marketplaces and our website. This includes handling listings, orders, inventory, dispatch coordination, and logistics. You'll work closely with multiple internal teams to ensure seamless operations and timely delivery.
Key Responsibilities
Marketplace Operations
- Manage end-to-end operations on Amazon, Flipkart, and Shopify
- Handle cataloguing, product listing creation, and optimisation
- Monitor and maintain Amazon account health, resolve violations or technical issues
- Upload and manage A+ Content on Amazon
- Plan and coordinate marketplace sale events and promotional campaigns
Order & Inventory Management
Operate Easycom for order management, listing configuration, and settingsMonitor inventory across all platforms and ensure accurate stock levelsManage Shopify backend : product updates, pricing, and order status coordinationDispatch & Logistics
Coordinate with the in-house dispatch team to ensure on-time order fulfillmentLiaise with logistics partners (Blue Dart, Delivery, DHL) for pickups, tracking, and issue resolutionTrack deliveries and manage returns or undelivered ordersCross-functional Collaboration
Communicate with the Customer Support team for order and customer issuesWork with the Performance Marketing team during sale events and new product launchesSupport the Website Head in maintaining sync between Shopify and marketplacesRequirements
1–3 years of experience in e-commerce operations or marketplace managementHands-on experience with Amazon, Flipkart, Shopify, and EasycomStrong understanding of cataloguing, listing optimization, and inventory handlingExperience coordinating with logistics / courier partnersProficient in Excel or Google SheetsStrong organizational, problem-solving, and communication skillsAbility to work independently and handle multiple responsibilitiesWho You'll Work With
You'll collaborate with a tight-knit and fast-moving team, including :
Co-Founder – for strategy, operations alignment, and reportingDispatch Team – for daily order dispatch and fulfillmentWebsite Head – for website coordination and inventory syncPerformance Marketer – for campaign coordination and promotionsCustomer Support Team – for issue resolution and order escalationsWork Environment
Location : Capes India Office, Goregaon East, Mumbai (Near Oberoi Mall)Work Hours : 9 : 30 AM to 6 : 30 PM, Monday to SaturdaySkills Required
google sheets , Shopify, Flipkart, Excel, Amazon