Role : ServiceNow HRSD Reporting & Analytics
Location : Remote
Experience : 6-7 Years (4 Years Relevant in HRSD & Performance Analytics)
Type : C2H (Contract to hire) 12+ months
Key Responsibilities :
- Create and maintain scheduled and adhoc reports in ServiceNow using Performance Analytics, Report Designer, and other SNOW tools.
- Build real-time dashboards, KPIs, SLAs, and visualizations across HRSD modules.
- Analyze HRSD data to identify trends, bottlenecks, and anomalies in service performance.
- Provide insights and recommendations to improve service delivery and process compliance.
- Collaborate with HRSD process owners, business leads, and ServiceNow admins for reporting requirements.
- Present findings and executive dashboards in a clear, actionable manner.
- Align reporting structures with ServiceNow data model changes, security, and governance.
- Share setup and knowledge with the existing team for future enhancements.
Required Qualifications :
Bachelors in Information Systems, Computer Science, Data Analytics, or related field.4 years of strong hands-on experience with ServiceNow reporting tools & Performance Analytics.Solid knowledge of HRSD processes and modules.Proficiency in Report Designer, PA widgets, and dashboard configurations.Experience with large datasets, KPIs, and data visualization.Advanced Excel skills; familiarity with Power BI / Tableau is a plus.Strong communication and stakeholder management skills.Preferred Qualifications :
ServiceNow Certified System Administrator or Performance Analytics certification.Knowledge of ITIL framework and service delivery concepts.(ref : hirist.tech)