QBrainX - ServiceNow HRSD Lead - Implementation & Integration

Job Title : ServiceNow HRSD Lead

Job Location : Remote

Experience : 5 to 8 Years

Job Type : Full-time

Start Date : Immediate / within 10 to 15 days

Job Summary :

We are seeking a highly skilled and experienced ServiceNow HRSD Lead with 5 to 8 years of strong hands-on experience in HR Service Delivery (HRSD) module implementation. The ideal candidate should have been involved in end-to-end HRSD project lifecycles, including requirements gathering, design, development, testing, deployment, and post-deployment support. Strong proficiency in ServiceNow scripting and integrations is a Responsibilities :

• Lead the design, configuration, and implementation of ServiceNow HRSD solutions from scratch.
• Collaborate with HR stakeholders to gather business requirements and translate them into technical solutions on the ServiceNow platform.
• Customize and configure HRSD modules including Case Management, Employee Service Center, Knowledge Management, Lifecycle Events, and other HR-specific workflows.
• Develop and maintain custom scripts (Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes) for various HRSD functionalities.
• Integrate ServiceNow HRSD with third-party systems (e.g., Workday, SAP, SuccessFactors) using IntegrationHub, REST / SOAP APIs.
• Guide and mentor junior team members on HRSD implementation and best practices.
• Troubleshoot issues, perform root cause analysis, and provide effective solutions.
• Create and maintain comprehensive documentation for configurations, customizations, and integration flows.
• Work closely with QA and UAT teams to ensure high-quality deliverables.
• Stay updated with the latest ServiceNow releases and new HRSD features and Skills and Experience :
• 5 to 8 years of hands-on experience in ServiceNow, with at least 3+ years specifically in HRSD implementations.
• Proven experience implementing HRSD from scratch (greenfield projects).
• Strong proficiency in ServiceNow scripting : Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.
• Hands-on experience in ServiceNow integrations using REST, SOAP, and IntegrationHub.
• Deep understanding of HR processes and how they map to ServiceNow HRSD functionality.
• Familiarity with ServiceNow best practices, development standards, and Agile methodologies.
• ServiceNow HRSD certification is highly desirable.
• Strong problem-solving and communication skills.
• Ability to work independently in a remote environment with minimal supervision.

(ref : hirist.tech)