Senior Analyst - Service Support Management

Key Responsibilities

• Act as the primary point of contact for branch-level support services.
• Provide end-to-end support throughout the policy lifecycle.
• Analyze service-related data and processes to identify improvement opportunities.
• Ensure high-quality service delivery aligned with operational goals.
• Collaborate with business units and technical teams to resolve service issues.
• Maintain strong stakeholder communication and deliver data-driven insights.

Skills Required

Business Analysis, Service Support, Customer Satisfaction