TL- Insurance operations || Chennai

Job Description

Team Lead - Insurance Operations

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About the Role

We are seeking an experienced Team Lead to join our Insurance Operations team in Chennai. As a key member of our team, you will be responsible for leading a team of professionals in processing transactions, resolving customer queries, and contributing to process improvements. This is an excellent opportunity to leverage your leadership skills, analytical abilities, and customer service expertise to drive business growth and excellence.

Responsibilities

• Lead a team of professionals in processing transactions, resolving customer queries, and contributing to process improvements
• Analyze and process transactions within specified timelines with high accuracy
• Document all completed transactions daily and maintain accurate records
• Collect and analyze metrics on processes to identify areas for improvement
• Foster positive working relationships with team members and contribute to a collaborative team environment
• Resolve customer issues, questions, and concerns in a timely and professional manner
• Continuously upgrade skills and take on new responsibilities to drive business growth and excellence

Requirements

Requirements :

Requirements

Team Lead - Insurance Operations Location : Chennai Experience : 8+ years Job Expectations : Proficient in English communication for interacting with customers from North American, Canadian & UK. Accurately analyze and process transactions within specified timelines. Document all completed transactions daily. Contribute significantly to collecting metrics on processes. Foster positive and cooperative working relationships with all team members. Collaborate with the team to achieve common goals. Swiftly resolve issues, questions, and concerns of internal and external customers. Continuously upgrade skills and be open to taking on new / additional responsibilities. Skills Required : Minimum qualification - Graduate in any discipline. 8+ years of work experience in Voice, preferably in finance. Excellent communication skills and strong command over the English language. Outstanding customer service skills. Willingness to work in a shift-based schedule. Excellent analytical ability and logical approach to problem-solving.