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Manager - Training

Manager - Training

ConfidentialBengaluru / Bangalore, India
6 days ago
Job description

Job Description

Position

Manager - Training

Number of Positions

Department

CAT - Loyalty

Function

Training

Reporting to

Zone Training Manager

Band

Location

Bangalore

Team size (D / I)

KEY RESPONSIBILITIES :

Conduct training modules for Sales Team

  • . Conducting induction and on-boarding training programs
  • . Training on selling skills
  • . Training on all MLI Insurance products and processes
  • . Training on all MLI Digital tools and Assets
  • . All other training programs as outlined by the organization
  • . Conducting PRP and FOD as and when required

Conducting training in blended delivery format

  • . Delivering training in accordance with the learning journey design and blended delivery format - classroom training and / or virtual trainings
  • . Developing facilitation skills and virtual delivery
  • skills to ensure seamless training delivery across all sessions

    Administrative

  • . Manager-trainer to drive adoption of the digital learning platform across all roles
  • . Responsible for driving digital assessments among the Sales Team
  • . Responsible for driving self-learning among Sales Teams
  • . Responsible for calendarzing and effectively planning all training sessions with the RHs / TMs
  • . Responsible for delivering all training adhering to the training calendar designed
  • . Responsible for driving business performance of all learners
  • . Responsible to drive attendance to all training sessions
  • . Responsible to capture attendance in TMS / ELM within the stipulated time defined
  • . Responsible to coordinate with the RH / TMs in calendarizing all training sessions for an office
  • . Responsible to plan travel for training sessions in various locations as required
  • Look after training logistics

  • . Schedule training sessions
  • . Ensure wider participation of Sales Team in programs
  • Monitor progress of Sales Team on a continuous basis

  • . Seek regular feedback from stake holders
  • . Ensure that Sales Team follow moral and ethical standards when dealing with clients
  • . Monitor Sales team development
  • Update training material

  • . Review present training material
  • . Scan environment
  • . Incorporate feedback from sales team
  • MEASURES OF SUCCESS

  • Participant feedback
  • Number of days of training
  • Customer survey rating
  • Digital adoption / adoption of digital learning platform
  • Attendance of Sales Team in training sessions
  • Monthly Achievement against the target for the Sales Team across multiple performance parameters
  • Desired qualification and experience

  • Graduate in any discipline
  • Overall experience of 3-6 years
  • 2-3 Years should be in frontline sales and services
  • 3 -4 Years of training experience working as a sales trainer in Life Insurance would be plus
  • Job Description

    Position

    Manager - Training

    Number of Positions

    Department

    CAT - Loyalty

    Function

    Training

    Reporting to

    Zone Training Manager

    Band

    Location

    Bangalore

    Team size (D / I)

    KEY RESPONSIBILITIES :

    Conduct training modules for Sales Team

  • . Conducting induction and on-boarding training programs
  • . Training on selling skills
  • . Training on all MLI Insurance products and processes
  • . Training on all MLI Digital tools and Assets
  • . All other training programs as outlined by the organization
  • . Conducting PRP and FOD as and when required
  • Conducting training in blended delivery format

  • . Delivering training in accordance with the learning journey design and blended delivery format - classroom training and / or virtual trainings
  • . Developing facilitation skills and virtual delivery
  • skills to ensure seamless training delivery across all sessions

    Administrative

  • . Manager-trainer to drive adoption of the digital learning platform across all roles
  • . Responsible for driving digital assessments among the Sales Team
  • . Responsible for driving self-learning among Sales Teams
  • . Responsible for calendarzing and effectively planning all training sessions with the RHs / TMs
  • . Responsible for delivering all training adhering to the training calendar designed
  • . Responsible for driving business performance of all learners
  • . Responsible to drive attendance to all training sessions
  • . Responsible to capture attendance in TMS / ELM within the stipulated time defined
  • . Responsible to coordinate with the RH / TMs in calendarizing all training sessions for an office
  • . Responsible to plan travel for training sessions in various locations as required
  • Look after training logistics

  • . Schedule training sessions
  • . Ensure wider participation of Sales Team in programs
  • Monitor progress of Sales Team on a continuous basis

  • . Seek regular feedback from stake holders
  • . Ensure that Sales Team follow moral and ethical standards when dealing with clients
  • . Monitor Sales team development
  • Update training material

  • . Review present training material
  • . Scan environment
  • . Incorporate feedback from sales team
  • MEASURES OF SUCCESS

  • Participant feedback
  • Number of days of training
  • Customer survey rating
  • Digital adoption / adoption of digital learning platform
  • Attendance of Sales Team in training sessions
  • Monthly Achievement against the target for the Sales Team across multiple performance parameters
  • Desired qualification and experience

  • Graduate in any discipline
  • Overall experience of 3-6 years
  • 2-3 Years should be in frontline sales and services
  • 3 -4 Years of training experience working as a sales trainer in Life Insurance would be plus
  • Skills Required

    Digital assessments, on selling skills, Facilitation skills

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