Immigration Services - Caseworker - Manager

Company Description

Vialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram.

Job Description

This role is focused on assisting with the immigration requirements of our clients' employees. It involves ensuring adherence to Immigration Laws and Regulations and delivering outstanding client service. The caseworker plays a vital role, whether they are assigned to a global account or a specific geographic region. They engage in close collaboration with clients, individual employees, legal teams, government entities, and various stakeholders. This collaboration is essential for facilitating efficient and well-coordinated immigration processes. The caseworker's responsibilities are crucial in managing the complexities of immigration procedures and ensuring successful outcomes for all parties involved.

• Maintaining regular and effective communication with clients, addressing queries and providing legal guidance to support their immigration needs
• Analyze complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Manage and resolve issues and / or escalations due to complex case matters
• Simplify complex messages, highlighting and summarizing key points.
• Manage multiple and challenging Country business immigration engagements to deliver to our clients.
• Manage caseworkers and junior attorneys in case management and immigration law application
• Manage client relationships by ensuring accurate and appropriate legal options are provided and discussed
• Review application and work from junior team member and sign-off application before submitting
• Uphold the firm's code of ethics and business conduct.

Additional Information

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.

Skills Required

Case Management, Client Service