Technical Support Engineer - Industrial AutomationGreenovative Energy • Nadiad, IN
Technical Support Engineer - Industrial Automation
Greenovative Energy • Nadiad, IN
4 hours ago
Job descriptionStrong expertise in Technical Support and Troubleshooting for industrial automation systems Proficiency in Customer Support and Customer Service to address client inquiries and ensure satisfaction Excellent Analytical Skills to identify and resolve complex technical issues Effective interpersonal and communication skills to work collaboratively with teams and clients Proficiency in diagnosing and resolving hardware and software-related challenges Bachelor’s degree in Electrical, Electronics, or related engineering discipline preferred Familiarity with automation platforms and protocols is a plus Relevant certifications in industrial automation or technical support are advantageous Ability to thrive in a fast-paced and collaborative environment Apply electronic and electrical engineering expertise and knowledge to provide highest level technical support to customers for our products and solution (industry 4.0) Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction First point of contact for all existing and new customers for all their product related queries & issues Identifying and provide remote support for hardware and software solutions and Troubleshooting technical issues via e- mail, phone and remote access Ability to priorities the issue as per internal guidelines / SOP / gravity of issues. Speaking to customers to quickly get to the root of their problem. Providing excellent customer service support to customers during every single interaction. Ability to handle product / software installations remotely and help on site teams to setup & troubleshoot various communication network topologies on site. Configuring hardware and software on customers servers as per sop’s defined Design and create data analytic reports using Microsoft excel Create documentation of support activities, update the SOPs of new processes, new solutions etc. Proactive approach for scheduled activities, feedbacks, follow-ups etc. To provide system trainings to customer to facilitate them for optimum usage of system. Submit suggestions for product improvement, when needed. File defect reports and verify fixes Adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements
This is a full-time, on-site role for a Technical Support Engineer specializing in Industrial Automation, based in Pune. In this role, you will be responsible for providing technical support to customers, diagnosing and resolving technical issues, troubleshooting industrial automation systems, and ensuring client satisfaction.
Key Skills : -
- Excellent problem solving & troubleshooting skills
- Excellent Communication, interpersonal & mail drafting skills.
- Knowledge of electrical & electronics system is must
- Knowledge Network protocol like TCP, Ethernet, is must.
- Knowledge of serial communication protocol like RS-485, Modbus is must
- Excellent hands on Microsoft excel is mandatory.
- Good to have knowledge of industrial automation.
- Knowledge of IOT systems will be added advantage
Qualifications
Responsibilities : -
Create a job alert for this search
Technical Support Engineer • Nadiad, IN
Related jobs%20Solutions%20Pvt.%20Ltd.)
Automation System Engineer
Dhruv Corporate (HR) Solutions Pvt. Ltd. • Ahmedabad, Gujarat, India
Textile Engineering / Textile Machinery Manufacturing.Head – Automation / Engineering Manager.To design, develop, implement, and maintain automation systems across textile machinery and manufacturi...Show more
Last updated: 2 days ago • Promoted
Technical Automation Developer - Gohighlevel | Make | N8n
Bforbranding • Ahmedabad, Republic Of India, IN
Technical Automation Developer - GoHighLevel | Make | n8n | APIs.Minimum 1 year of experience with tech automation platforms.
Bforbranding is a global design and development studio based in Mumbai a...Show more
Last updated: 13 hours ago • Promoted • New!
Automation Engineer
Confidential • Ahmedabad, India
Prashant Group, founded in 1975, is a leading textile machinery manufacturer based in India, known for its state-of-the-art infrastructure.
The company collaborates with renowned European and Americ...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer - Industrial Automation
Greenovative Energy • Anand, IN
This is a full-time, on-site role for a Technical Support Engineer specializing in Industrial Automation, based in Pune.In this role, you will be responsible for providing technical support to cust...Show more
Last updated: 4 hours ago • Promoted • New!
Technical Support Engineer
Atlassian • Nadiad, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 18 days ago • Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc. • vadodara, gujarat, in
Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
Sonata Software • Nadiad, IN
L3 Technical Support Specialist.L3 Technical Support Specialists.Windows, macOS, iOS / Android, Intune, and JAMF.Support Microsoft 365 apps, Teams, Outlook, and other business-critical tools.Azure AD...Show more
Last updated: 4 hours ago • Promoted • New!
Senior SolarWinds Automation Engineer
The AES Group • Nadiad, Gujarat, India
Role – Network Tools Engineer L4 Experience - 10+ Location – Preferably Chennai – Remote Options Available Mode – Permanent Shift – UK (Noon Shift) Job Description Mandate Skill : PowerShell Deve...Show more
Last updated: 2 days ago • Promoted
Technical Support Engineer - Fire & PA
CAVITAK • Ahmedabad, Gujarat, India
Audio & Video, Fire, Security, Automation, Network & Power Solutions and Fundamental Resource Management & AI.Launchpad for global and Indian brands on e-commerce platforms.Fire Alarm and Fire Dete...Show more
Last updated: 10 days ago • Promoted
UFT Automation Engineer
Publicis Sapient • Vadodara, IN
We’re Hiring – UFT Automation Engineer | 4–6 Years | Gurugram / Bangalore (Hybrid).Are you passionate about building scalable.
UFT, VBScript, and Desktop UI Automation.Join our dynamic team and work...Show more
Last updated: 18 days ago • Promoted
Industrial Automation Sales Engineer
Confidential • Vadodara, India
Generate new leads utilising various resources.Visit prospective and existing Customers to understand their automation and control requirements.
Select suitable automation, electrical, and other rel...Show more
Last updated: 23 days ago • Promoted
infrastructure - Automation Engineer
Confidential • Vadodara, India
Senior IT Infrastructure Automation Engineer.Job Shift : - Rotational Shift (Include Night shifts).We are looking for a highly skilled and experienced Senior IT Infrastructure Automation Engineer to...Show more
Last updated: 23 days ago • Promoted
Senior Technical Support Engineer
Atlassian • Anand, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 5 days ago • Promoted
Technical Support Engineer
Alvaria CX • Vadodara, IN
From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
PS Fin Solutions • Ahmedabad, Gujarat, India
Technical Support Engineer (On-site, Ahmedabad).The ideal candidate will be responsible for providing exceptional.This is an excellent opportunity to join a dynamic, customer-focused team where you...Show more
Last updated: 20 days ago • Promoted
Technical Support Engineer - Fire & Pa
CAVITAK • Ahmedabad, Republic Of India, IN
Audio & Video, Fire, Security, Automation, Network & Power Solutions and Fundamental Resource Management & AI.Launchpad for global and Indian brands on e-commerce platforms.Fire Alarm and Fire Dete...Show more
Last updated: 10 days ago • Promoted
Technical Support Engineer
Confidential • Ahmedabad, India
Dotcad has built a reputation for providing technology solutions that drive business growth through expertise, experience, and technological alliances.
With a well-established practice around virtua...Show more
Last updated: 30+ days ago • Promoted
AI Automation Engineer
E2M • Ahmedabad
Description : E2M is not your regular digital marketing firm.We're an equal opportunity provider, founded on strong business ethics and driven by more than 300 e...Show more
Last updated: 30+ days ago • Promoted