Technical Support Engineer

About us :

Working at Tech Holding isn&apost just a job, it&aposs an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and / or provide clear, written instructions and technical manuals.

Ultimately, you will be a person that our customer&aposs trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Experience : 2 - 3 years

Shifts : Rotational Shifts

Requirements

• Active Directory / User management / Troubleshooting
• Office 365-Outlook Troubleshooting & Microsoft O365 administrator skills is must
• Sharepoint Administrator skills
• Intune Administrator (Advantage)
• Windows and system application Troubleshooting
• Knowledge of Technical Terms DNS / DHCP / VPN / Network etc.
• Knowledge / Experience of Backup tools
• Knowledge of Ticketing tools and SLA.
• Knowledge of Server / Network Monitoring Tools
• Excellent analytical skills, written and verbal communication.
• Experience as a technical specialist in customer-facing roles
• Strong task management skills
• Customer focused with a passion for resolving unique problems
• Must have on-call support experience
• International client support experience (Preferred)
• Basic knowledge of AWS and Linux (Advantage)
• 24
• 7 Support (Rotational Night Shift)
• 5 days working.
• Voice Support.

Responsibilities

Other benefits :

Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. If you require accommodation in the application process, please contact our HR

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Skills Required

Sla, Dns, Dhcp, Vpn, Linux, Network, Ticketing Tools, Aws