Customer Support Analyst

Job Description

We are seeking a dedicated and experienced Customer Support Executive to join our international healthcare voice support team. The ideal candidate will have prior experience handling US healthcare customers or patients, be familiar with medical terminology, and possess strong communication and problem-solving skills. This role requires working from the office during US business hours.

Key Responsibilities :

• Handle inbound and outbound calls related to healthcare services
• Provide excellent customer service by addressing queries, concerns, and complaints in a professional manner.
• Accurately document all call interactions in the internal CRM systems.
• Ensure compliance with HIPAA and company policies regarding patient confidentiality.
• Collaborate with internal departments to resolve issues promptly.
• Meet defined metrics such as call quality, average handling time (AHT), and first call resolution (FCR).
• Follow up on unresolved issues and ensure timely closure.

Qualifications

Work Perks

Above market salary structures as part of our total rewards program

Generous employer matching retirement solutions

Leading health, dental and vision insurance products

Employer-funded tuition reimbursement

Remote and hybrid work across the globe

Generous paid time off including company holidays

Company provided training and development

Offering financial, work-life balance, legal solutions and more to employees at no cost 24-7-365