Senior Oracle Cloud Technical Support Consultant

Role Overview Skills : OIC, BIP / OTBI VBCS,OPA / PCS (preferred)

Location : Bangalore / Pune Office who can go-US Shift (6 PM to 3 AM IST)Hybrid working model on case-to-case basis

Job Title : Oracle Cloud Technical Support Analyst

Role Overview :

We are seeking an experienced Oracle Cloud Technical Support Analyst who will deliver comprehensive technical support and integrations to our US-based clients during their working hours. The role demands flexibility, excellent communication skills, and effective coordination across different US time zones, managing a significant time difference (approximately 9.5 to 12.5 hours) from India.

Key Responsibilities :

• Provide daily technical support and quality assurance to diverse customers, ensuring high customer satisfaction.
• Develop, design, and support integrations between Oracle Integration Cloud (OIC) and Oracle ERP Cloud, including REST / SOAP services and FBDI file uploads.
• Extract and manage Oracle ERP Cloud data using BI Publisher reports, OTBI reports, and analytics.
• Develop customizations using Visual Builder Cloud Service (VBCS), Application Development Framework (ADF), and Process Cloud Service (PCS) within Oracle Integration Cloud.
• Provide technical support for Oracle ERP Cloud modules, integrations, and customizations utilizing OIC, VBCS, and Process Builder.
• Document and analyze business requirements related to IT incidents and change requests.
• Create and manage detailed technical specifications and software documentation.
• Contribute to optimizing business processes through negotiation, consensus-building, and effective communication.
• Ensure ERP project initiatives adhere to defined planning, scheduling, and management processes.
• Effectively manage change deliveries, meet business expectations, and achieve internal customer satisfaction.
• Conduct analysis, design, testing, implementation, and post-implementation support, following prescribed software design lifecycle and documentation methodologies (AIMS / OUM).
• Directly liaise with clients to manage the design, prioritization, and completion of change requests.
• Assist in onboarding clients into support following cloud implementations or migrations from competitors.
• Identify persistent issues and coordinate with stakeholders to implement permanent solutions.
• Support Oracle Cloud Quarterly Releases, including impact assessments, testing, and defect resolutions.
• Create test plans, manage testing processes, and coordinate effectively with multiple stakeholders.

Required Qualifications :

Desirable Skills :

(ref : hirist.tech)