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Senior CX Solutions Specialist
ConfidentialBengaluru / Bangalore, India9 days ago
Job descriptionSolid understanding of UI / UX design principles for customer-facing platforms Proven track record in Customer Experience (CX) / Customer Centricity initiatives Ability to map, analyse, and improve customer journeys using insights and data Genesys Cloud (primary expertise) MWS (Middleware / Workforce Solutions AWS Connect, Google CCAI, Nice CX Analytics & Reporting Tools : QlikSense, Looker Exposure to Genesys Copilot Strong analytical and problem-solving skills with data-driven decision-making ability Cross-functional collaboration with Product, Operations, and Technology teams Excellent communication and stakeholder management skills Knowledge of Agile methodologies and CX transformation frameworks Opportunity to work with leading CX technologies across global enterprises Exposure to innovative projects in the Contact Center and Customer Experience domain Flexible, remote-friendly work culture
Job Title : Senior CX Solutions Specialist
Location : Hyderabad, Telangana, India
Experience Required : 8+ Years
Relevant Exp Required : 7+ Years
Availability : Immediate joiners preferred
Preferred Background : Candidates with contact centre domain experience
Job Description :
We are looking for a seasoned Senior CX Solutions Specialist with deep expertise in Genesys Cloud, AWS Connect, and CX UI / UX capabilities. The ideal candidate will have a strong customer-centric mindset, hands-on experience with contact centre technologies, and the ability to optimize customer journeys through innovative UI / UX solutions and process improvements.
Must-Have Skills :
- Strong exposure to Genesys CX UI / AWS Connect UI consoles, including :
o Unified global menu navigation
o Advanced search functionality
o Multi-panel layouts enabling agents to access tools and information efficiently
Technology & Tools :
Secondary Skills (Preferred)
What We Offer
Email CVs to [HIDDEN TEXT]
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Solution Specialist • Bengaluru / Bangalore, India
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