Talent.com
Front Desk Operations Coordinator

Front Desk Operations Coordinator

Grand Hotel (Bombay) Pvt. Ltd.Republic Of India, IN
1 day ago
Job description

Company Description

Established by the founder Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai in 1922. Designed by George Wittet, the hotel is a historical landmark in Mumbai. The company also operates the Valley View Grand Resort in Panhala, offering breathtaking views and unique experiences for guests.

Role Description

This is a full-time on-site role for an Assistant Front Office Manager located in South Mumbai. The Assistant Front Office Manager will be responsible for office administration, maintaining customer satisfaction, managing front office operations, and ensuring effective communication with guests.

Qualifications

  • Office Administration and Front Office management skills
  • Customer Satisfaction and Customer Service expertise
  • Strong communication skills
  • Ability to multitask and prioritize tasks efficiently
  • Experience in the hospitality industry is a plus
  • Bachelor's degree in Hospitality Management or related field

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others;
  • advocates sound financial / business decision making;
  • demonstrates honesty / integrity;

    • leads by example.

  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
  • Ensures employee recognition is taking place on all shifts.
  • Establishes and maintains open, collaborative relationships with employees.

    • Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Strives to improve service performance.
  • Collaborates with the Front Office Manager on ways to continually improve departmental service.
  • Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    • Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Sets a positive example for guest relations.
  • Displays outstanding hospitality skills.
  • Empowers employees to provide excellent customer service.
  • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Provides feedback to employees based on observation of service behaviors.
  • Handles guest problems and complaints effectively.
  • Interacts with guests to obtain feedback on product quality and service levels.

    • Managing Projects and Policies

  • Implements the customer recognition / service program, communicating and ensuring the process.
  • Ensures compliance with all Front Office policies, standards and procedures.
  • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

    • Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyses information and evaluating results to choose the best solution and solve problems.
  • Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Functions in place of the Front Office Manager in his / her absence.
  • Communicates critical information from pre- and post-convention meetings to the Front Office staff.
  • Participates in department meetings.
    • Create a job alert for this search

    Front Desk Coordinator • Republic Of India, IN

    Related jobs
    • Promoted
    Operations Coordinator

    Operations Coordinator

    A Walker's WorldRepublic Of India, IN
    We are a growing active tourism company dedicated to providing unforgettable experiences.We are passionate about offering unique journeys that are off the beaten tracks and are looking for a new te...Show moreLast updated: 19 days ago
    • Promoted
    Front Desk Operations Manager

    Front Desk Operations Manager

    The Grand HotelsRepublic Of India, IN
    Front Office Manager — The Grand Hotels, Kanyakumari.We redefine luxury hospitality with world-class stays, fine dining, and elegant venues. From grand banquet halls to open-air spaces, we create un...Show moreLast updated: 30+ days ago
    • Promoted
    Front Desk Coordinator

    Front Desk Coordinator

    Network18 Media & Investments LimitedRepublic Of India, IN
    Welcome and greet guests warmly upon arrival.Manage check-in and check-out processes efficiently.Handle guest inquiries, reservations, and complaints professionally. Maintain accurate records of gue...Show moreLast updated: 30+ days ago
    • Promoted
    On-Site Events Coordinator

    On-Site Events Coordinator

    Network18 Media & Investments LimitedRepublic Of India, IN
    We are seeking a highly organized and creative professional to lead the.The ideal candidate will bring strong project management skills, a sharp design sense, and the ability to integrate new-age t...Show moreLast updated: 2 days ago
    • Promoted
    On-Site Operations Coordinator

    On-Site Operations Coordinator

    Om International Technical ServicesRepublic Of India, IN
    Om International Technical Services is India's leading private-sector telecommunication company headquartered in Greater Noida. We specialize in ensuring the quick availability of telephone internet...Show moreLast updated: 23 days ago
    • Promoted
    Operations Coordinator

    Operations Coordinator

    Qureos IncIndia, India
    Job Title : Operations Coordinator.Indian candidates only (Experienced professionals only).Oversee and coordinate daily operational activities across departments. Ensure timely execution of workflows...Show moreLast updated: 30+ days ago
    • Promoted
    Tourism Operations Coordinator

    Tourism Operations Coordinator

    VFS GlobalRepublic Of India, IN
    The Deputy Manager – Tourism will be responsible for managing general administration and marketing activities effectively while proactively maintaining records of day-to-day tasks.Additionally, the...Show moreLast updated: 3 days ago
    • Promoted
    Operations Coordinator (Remote / WFH)

    Operations Coordinator (Remote / WFH)

    A Walker's WorldIndia, India
    Remote
    We are a growing active tourism company dedicated to providing unforgettable experiences.We are passionate about offering unique journeys that are off the beaten tracks and are looking for a new te...Show moreLast updated: 19 days ago
    • Promoted
    Global Ecommerce Operations Coordinator

    Global Ecommerce Operations Coordinator

    Handelnine GlobalRepublic Of India, IN
    Handelnine Global is a fast-growing, fully remote eCommerce company serving customers in over 60 countries across the globe. From high-traffic websites and data-driven merchandising to seamless logi...Show moreLast updated: 30+ days ago
    • Promoted
    Operations Coordinator

    Operations Coordinator

    House Of AditiRepublic Of India, IN
    Ayurvedic beauty and wellness brand.We honor India’s ancient heritage by blending it with.We evolve this knowledge through. We are committed to building a brand that is sustainable, authentic, and d...Show moreLast updated: 5 days ago
    • Promoted
    Front Office Operations Manager

    Front Office Operations Manager

    Park Hyatt ChennaiChennai, Republic Of India, IN
    The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers. You will be responsible to assist with t...Show moreLast updated: 5 days ago
    • Promoted
    Hospitality Operations Coordinator

    Hospitality Operations Coordinator

    Otoki Restaurants Pvt LtdRepublic Of India, IN
    Guest Services Supervisor (Food & Beverage Executive / Captain).Otoki Restaurant, Colaba, Mumbai.Otoki is an Elegant Izakaya Inspired Japanese Restaurant located in Colaba.Otoki Restaurant is seekin...Show moreLast updated: 23 days ago
    • Promoted
    Tour Operations Coordinator

    Tour Operations Coordinator

    Thomas Cook India LimitedRepublic Of India, IN
    Monitor and control tour operating costs to maintain profitability.Upsell services to enhance client experience and increase margins. Ensure file closures are completed within stipulated timelines a...Show moreLast updated: 23 days ago
    • Promoted
    Operations Support Coordinator

    Operations Support Coordinator

    TPRepublic Of India, IN
    Lead, mentor, and manage a team of TL'S to achieve performance targets (KPIs, SLAs, CSAT, AHT, etc.Monitor team performance, provide coaching, and implement improvement plans.Handle escalations, en...Show moreLast updated: 30+ days ago
    • Promoted
    Tour Operations Coordinator

    Tour Operations Coordinator

    Triviae HotelsChennai, Republic Of India, IN
    We suggest you enter details here.This is an on-site, full-time role for an Operation Executive - Tours at Triviae Hotels located in Chennai. The Operation Executive will be responsible for managing...Show moreLast updated: 16 days ago
    • Promoted
    Event Operations Coordinator

    Event Operations Coordinator

    Hafla | حفلةPune, Republic Of India, IN
    Hafla is UAE's one-stop-shop for event organizers to discover, book, and pay for everything they need for an event.Our innovative tech platform brings together event planners, venues, equipment ren...Show moreLast updated: 23 days ago
    • Promoted
    Operations Coordinator

    Operations Coordinator

    Vanik Veho Pvt LtdRepublic Of India, IN
    Reports to : Head of Sales & Head of Operations.As an Operations and Admin Executive specializing in the trading of hospitality packing and disposal materials, you will play a key role in ensuring e...Show moreLast updated: 30+ days ago
    • Promoted
    Operations Coordinator

    Operations Coordinator

    7on7 AcademyRepublic Of India, IN
    The Operation Executive ensures the smooth day-to-day functioning of the institute by managing schedules, coordinating between academic and administrative teams, handling logistics, and ensuring ti...Show moreLast updated: 1 day ago