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Operations Coordinator

Operations Coordinator

House Of AditiRepublic Of India, IN
1 day ago
Job description

Company : Desa

Location : Mumbai, Maharashtra, India

Employment Type : Full-time

Experience : 3–4 Years

About Desa

Desa is a premium luxury Ayurvedic beauty and wellness brand. We honor India’s ancient heritage by blending it with modern research and clinical insights . We evolve this knowledge through contemporary formulation and design, ensuring our products effectively address modern day needs . We are committed to building a brand that is sustainable, authentic, and deeply rooted in wellness. As we continue to grow our presence, we are seeking a driven and reliable Operations & Administration Executive to join our dedicated team in Mumbai.

Role Overview

We are looking for a proactive and highly detail-oriented professional to drive our end-to-end supply chain, logistics, and inventory management . This is a multifaceted role that requires the seamless coordination of manufacturing partners and delivery processes, alongside providing essential support for digital marketing, brand activities, and website administration . The ideal candidate will possess an inherent interest in Ayurveda and wellness, coupled with the ability to learn quickly and thrive in a dynamic, fast-paced startup environment.

Key Responsibilities1. Supply Chain & Logistics Management

  • Manage and optimize the entire supply chain process, from coordinating with manufacturers to overseeing the flow of finished goods and final mile delivery.
  • Negotiate rates, manage contracts, and maintain strong relationships with manufacturers and delivery partners.
  • Oversee all outbound order dispatch processes, meticulously ensuring timely and accurate deliveries to customers.
  • Implement efficient inventory control procedures , conducting regular stock audits, and maintaining precise, real-time inventory records to minimize stockouts and overstocking.

2. Order & Customer Fulfillment

  • Handle all customer orders received via phone, WhatsApp, and other digital platforms efficiently and accurately.
  • Manage the process for returns, exchanges, and refunds, ensuring resolutions are handled promptly and with a focus on high customer satisfaction.
  • Serve as the primary point of contact for customer queries, product feedback, and comprehensive after-sales support related to delivery and fulfillment.

    • 3. Finance & Administrative Support

  • Assist with foundational accounts tasks, including generating sales invoices and addressing fund-related queries.
  • Maintain and track daily operational expense reports and help manage allocated operational budgets.
  • Facilitate smooth and effective communication flow and documentation between cross-functional internal teams.
  • Provide comprehensive support for general administrative tasks and documentation as required.

    • 4. Marketing, Brand Events, & Digital Support

  • Provide logistical and administrative support for offline brand presence, including coordinating the setup and operations for exhibitions and pop-up stores.
  • Assist the team with basic social media management activities, including content scheduling, monitoring engagement, and performance reporting.
  • Support all branding initiatives and online marketing campaigns by coordinating creative materials, timelines, and logistics.
  • Perform basic content updates and maintenance tasks for the company website and e-commerce platforms (e.G., product listing, banner updates).
  • Provide general support for digital marketing and online sales documentation, and assist with coordination with external agencies as required.

    • Qualifications & Skills

  • Experience : 3–4 years of demonstrated experience in Supply Chain Management, Logistics, or Operations, preferably within the FMCG or E-commerce sectors.
  • Communication : Strong command of both spoken and written communication in English, along with proficiency in Hindi and / or Marathi .
  • Analytical : Highly organized, meticulous, detail-oriented, with proven skills in inventory management and proactive problem-solving.
  • Financial Acumen : Basic, practical understanding of accounts, invoicing, and core financial processes.
  • Adaptability : Proven ability to multitask effectively, prioritize shifting workloads, and manage time efficiently in a fast-paced, high-growth environment.
  • Industry Interest (Preferred) : A genuine interest in the Ayurveda, wellness, or premium beauty industry is a significant advantage.

    • What We Offer

  • A significant opportunity for professional growth within a promising, premium luxury Ayurvedic startup.
  • A collaborative, dynamic, and learning-oriented work culture.
  • Direct exposure to optimizing core business operations, supply chain strategy, and foundational digital marketing / branding activities.
  • Competitive compensation package commensurate with experience and skills.

    • How to Apply

    Please submit your resume and a brief cover letter outlining your relevant experience to info.brandorganic@gmail.com.

    We look forward to reviewing your application!

    Thank You.

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    Operation Coordinator • Republic Of India, IN

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