Salesforce Business Analyst Assistant Manager

Role Requirements -

• Takes responsibility for own work or work stream meeting engagement / project objectives and quality standards
• Prior experience in Salesforce mandatorily.
• Should have at least one end to end Salesforce implementation project experience
• Experience in client facing role and good communication skills.
• Should have good understanding of Salesforce functionalities and features.
• Should have good understanding of Salesforce data security and access model.
• Should have good understanding of Salesforce reporting feature.
• Should be able to of be able to develop solution using Salesforce configurations.
• Proactively identifies work stream risks and issues; resolves them or escalates to engagement / account leadership
• Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function
• Builds knowledge in a sector by contributing to relevant firm initiatives and eminence, and / or by attending sector conferences
• Applies awareness of global trends to address client needs and enhance recommendations
• Should have at least one end to end Salesforce implementation project experience
• Experience in client facing role and good communication skills.
• Experience with Salesforce Einstein, AI, Chatbots is desirable
• Should have good work experience on Sales cloud or Service cloud or Communities or Salesforce platform or Marketing cloud or Industry clouds.
• Knowledge on Heroku and e-commerce will be a plus.
• Ability to understand requirements and prepare effort estimates and overall system design.
• Should have managed clients and lead a multi member team on the last few projects.
• Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
• Ability to develop all project related documents like requirement document, system design document, use cases, test plan, training manual etc.

Qualifications

Skills Required

Salesforce, Heroku, Service Cloud, Marketing Cloud, Sales Cloud, e-commerce