Manager - MDM

Job Description

Lead offshore Master Data team

Coach & develop team to ensure expected SLA performance

Standardize and automate processes with the help of NoCC team to reach maximum efficiency.

Ensure correct / timely proceeding of supportive financial and non-financial operations

Ensure accurate and on-time set-up, modification, and maintenance of master data in system(s)

Manage training, routine, people development and other compliance activities

Manage and build relationships between the GCC, business unit and stakeholders

Master Data Management activities execution (check and control)

Ensure Master Data team is managed within agreed timescales and with agreed quality level

Quality check of the master data set-up to ensure infractions are corrected prior to impact to the business operations or customer relationship

Ensuring end-to-end process of managing master data is proceeded in an efficient way

Support project initiatives, including active participation

General management activities

MICS / Risk Management / Audit compliance target management, including creation of sustainability model and action plans for open issues (MICS, GRM and EP Audit with 100% Quality)

Back-up planning (100% for the team)

Maintenance of Training Tracking Tool and elaboration of action plans to minimize knowledge gaps

SLA / KPI’s achievement and monthly update, quality monitoring of team performance and take the actions to close the gaps

Ensure maintenance / update of the process training documentation (L5) as per EP standards

Review and recommendation of any enhancements for improving the current workflow in order to increase efficiency within the process

Perform routine management (cascade, stand-up and one-to-one etc.) in accordance with Excellence Program

Communication flow to and from team (positive interaction with external parties, BU & ZCC employees)

Best practice sharing within the overall business

Assist in developing procedures for non-recurring transactions and events

Perform other duties as requested by the Functional Lead

People management activities

Ensure compliance with all safety procedures and safety training requirements

Ensure teamwork is adequately equipped to perform their duties and responsibilities

Administrative people management

Create and maintain a positive work environment

Execution of People Cycle in accordance with Excellence Program (Targets setting and cascading, Competency appraisal and Operational Performance Review, Personal Development Plans and Recovery Plans etc.)

Strategies the People plan and Responsible for Project related activities from Functional lead and ensure to deliver on time with expected quality