Trainer, Learning and development

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.

Prerequisite : Willing to work Nights / flexible schedules / shifts

• Act as a supervisor for Process Assistants and Ops Ambassadors with new hires
• Deliver Instructor training, observation and coaching to the INFC standard
• Ensure training records are kept up to date through the console
• Ensure IN training materials are kept and delivered against IN standard and provide a positive learning experience
• Use and analyze data on a daily basis to improve NH learning experience
• All tests / audits are completed and responses are tracked
• Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
• Work with operations on a skill matrix to highlight gaps for critical role training
• Support operations with the delivery of critical role training
• Improve processes from gathering feedback and analyzing data
• Attend meetings when required and provide information required
• Work in partnership with the site PxT partners to improve new hire performance
• Support IN / Zonal level projects with feedback and improvements

Top Skills to be a Successful Trainer

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.