Digital Commerce Lead

Job Purpose :

To oversee and manage the online sales and presence of the company’s products across e-commerce platforms, ensuring revenue growth, brand visibility, and customer satisfaction.

Key Responsibilities :

• Develop and implement e-commerce strategies to achieve sales targets and enhance brand presence.
• Manage online listings, pricing, and product content across marketplaces (e.G., Amazon, Flipkart, company website).
• Coordinate with marketing, logistics, and operations teams to ensure timely product availability and delivery.
• Analyze sales performance, customer behavior, and market trends to optimize digital campaigns.
• Plan and execute promotional campaigns, discounts, and advertisements in coordination with marketing teams.
• Monitor competitor activity and identify opportunities for growth and differentiation.
• Handle vendor relationships, payment reconciliations, and marketplace compliance requirements.
• Ensure excellent customer experience and address escalations or service-related issues.

Key Skills & Competencies :

Qualifications & Experience :