System Administrator

Job Description

We are seeking a proactive and customer-focused IT Support Engineer to manage and resolve daily technical issues, ensuring seamless IT operations across the organization. This role demands strong troubleshooting skills, effective communication, and a commitment to service excellence. Additionally, you will also be given opportunity to own a few technical areas end-to-end based on your interest area and company's requirements.

Responsibilities

Key Responsibilities :

• Respond to and resolve daily IT support tickets with a focus on timely resolution and SLA adherence.
• Communicate estimated response times and updates to users, ensuring expectations are managed effectively.
• Maintain a customer-centric approach in all interactions.
• Diagnose and resolve hardware, software, and network issues, including Windows OS, Microsoft 365 (Teams, Outlook), and enterprise applications.
• Provide support via multiple channels—phone, chat, and email.
• Assist with software installations, driver issues, and system configurations both remotely and onsite.
• Take full ownership of user-reported issues from initiation to resolution.
• Maintain regular communication with users regarding issue status and progress.
• Respond to system incidents and coordinate with external vendors (e.g., Dell or Lenovo support) for swift resolution.

Qualifications

Skills and Qualifications :

About Us

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About The Team

Who we a re : Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [HIDDEN TEXT] or get in touch with your recruiter.

Skills Required

Ms Excel, Intune, Ip, Active Directory, Dns, Dhcp, Microsoft 365, Hardware Troubleshooting